Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set AHC ACSF benchmarks

ACSF benchmarks

Core units FWPCOR6201 Manage sustainability in the workplace FWPCOR6202 Implement practices to maximise value from wood residues Elective units FWPCOT5201 Implement sustainable forestry practices FWPCOT5202 Manage forestry information and interpretations programs FWPCOT5205 Develop biohazard contingency plans FWPCOT5206 Implement forestry chain of custody certification system FWPCOT5207 Implement sustainability in the workplace FWPCOT5209 Manage tree harvesting to minimise environmental impact FWPCOT6202 Develop and manage a forestry chain of custody certification process FWPCOT6204 Use carbon accounting to estimate emissions If you require RPL Kits with comprehensive benchmarking

The kit also includes instructions regarding evidence-gathering tasks (where applicable)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units Elective units   AURACA002 Manage complex customer requirements in an automotive workplace AURATA005 Estimate and quote automotive mechanical and electrical repairs AURANN011 Estimate and quote automotive body repairs AURVTN032 Inspect vehicle damage and determine repair procedures MEM16003B Provide advanced customer service MEM16012A Interpret technical specifications and manuals SIRRMER003 Coordinate visual merchandising activities SITXMPR004 Coordinate marketing activities AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURAAA002 Determine retail rates for automotive products and services AURAFA004 Resolve routine problems in an automotive workplace AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace MEM13002B Undertake occupational health and safety activities in the workplace MEM13010A Supervise occupational health and safety in an industrial work environment MEM15002A Apply quality systems AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use enterprise computers or data systems TAEDEL301 Provide work skill instruction If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-PSPSS00039 Customer Service Skill Set AHC ACSF benchmarksYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.