Learner Guide-RIINHB401E Plan and supervise the mobilisation of equipment, crew and materials Certificate I Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS513 Lead WHS risk management BSBWHS515 Lead initial response to and investigate WHS incidents BSBWHS516 Contribute to developing

locate and protect underground services RIICCM203D Read and interpret plans and job specifications RIICOM201D Communicate in the workplace RIIIMG301D Maintain site records RIIRIS301E Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures RIIWHS202D Enter and work in confined spaces Elective units RIICCM205E Carry out manual excavation RIICCM206D Support plant operations RIICCM207D Spread and compact materials manually RIICCM208D Carry out basic levelling RIICCM210D Install trench support RIICCM302 Track directional boring operations RIICCM303 Conduct vacuum excavations RIICTT301E Conduct fluid assisted directional boring RIICTT303E Control micro tunnelling and pipe-jacking operations RIICTT309E Install slip lining in existing pipeline systems RIIHAN301E Operate elevating work platform RIIHAN307E Operate a vehicle loading crane  RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIISAM203D Use hand and power tools RIISAM204D Operate small plant and equipment RIIWMG203D Drain and dewater civil construction site RIICRC203D Install sub-soil drainage If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICPDMT3460 Incorporate video into multimedia presentations ICTICT215 Operate digital media technology package ICTICT216 Design and create basic organisational documents ICTICT312 Use advanced features of applications ICTICT309 Create ICT user documentation ICTPMG301 Contribute as part of an IT project management team If you require RPL Kits with comprehensive benchmarking

Learner Guide-RIINHB401E Plan and supervise the mobilisation of equipment, crew and materials Certificate I Core units SITXCCS015 Enhance customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce